Welcome to Oex Clothing. We value your privacy and are committed to protecting your personal information when you visit our website, browse our products, or make a purchase.

This Privacy Policy explains how Oex Clothing collects, uses, stores, and protects your personal information when you use our website.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular use of your information, we will request it separately.

Website: https://oexclothing.uk/

2. Information We Collect

We may collect the following types of personal information when you interact with our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Information you provide when contacting customer support

Payment Information

Payments are processed through the payment methods available at checkout. Payment providers may collect and process payment information to complete your transaction.

We do not intentionally store complete payment card details on our own systems unless this is specifically required and handled through an appropriate secure process.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of your visit

  • Website usage and interaction information

This information helps us understand website performance, improve security, and enhance your shopping experience.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Arranging shipping and delivery.

  • Processing payments, refunds, and returns.

  • Communicating order confirmations and delivery updates.

  • Responding to customer enquiries.

  • Providing customer service and support.

  • Managing customer accounts.

  • Improving our website, products, and services.

  • Detecting and preventing fraud or unauthorised transactions.

  • Maintaining financial, accounting, and business records.

  • Sending promotional emails where permitted by law and, where required, with your consent.

We only use personal information where we have an appropriate legal basis to do so.

4. Legal Basis for Processing

Depending on the circumstances, we may process your personal information under one or more of the following legal bases:

Contractual necessity: To process your order, arrange delivery, manage returns, and provide services you request.

Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate interests: To operate, protect, and improve our business, prevent fraud, and maintain website security, provided these interests do not override your rights.

Consent: To send certain marketing communications or use non-essential cookies and similar technologies where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders.

These providers may include:

  • Payment processing companies.

  • Shipping and delivery services.

  • Website hosting providers.

  • E-commerce and website technology providers.

  • Website analytics services.

  • Customer support platforms.

  • Fraud prevention and security providers.

  • Professional advisers and relevant authorities where legally required.

We only share the information reasonably necessary for the relevant purpose. Service providers are expected to protect personal information and process it in accordance with applicable legal requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our online store.

Cookies may help us:

  • Remember items in your shopping cart.

  • Maintain website functionality.

  • Remember selected preferences.

  • Improve website performance.

  • Understand visitor activity.

  • Support marketing activities where applicable.

Strictly necessary cookies may be used to provide services you request, such as maintaining your shopping cart or securing your checkout.

We will request consent before using non-essential cookies where required by applicable law. You can manage available cookie preferences through our website’s cookie settings, where provided, or through your browser settings.

Disabling certain cookies may affect some website features.

7. Marketing Communications

We may send promotional communications about new products, offers, and updates where permitted by applicable law.

Where required, we will obtain your consent before sending marketing emails.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting our customer support team.

Even if you unsubscribe from marketing communications, we may continue to send essential transactional messages, such as order confirmations, payment updates, and delivery notifications.

We do not use your contact information for unrelated marketing purposes without an appropriate legal basis.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

  • Order and transaction records: Retained as necessary to fulfil orders, handle disputes, and meet applicable accounting and tax obligations.

  • Customer account information: Retained while your account remains active and for an appropriate period afterward where necessary.

  • Customer service communications: Retained for as long as needed to resolve enquiries and maintain relevant business records.

  • Marketing information: Retained until you unsubscribe or withdraw consent, where consent is the applicable legal basis, subject to any necessary suppression records.

  • Technical and security information: Retained for a period appropriate to security, troubleshooting, and operational requirements.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate, unless the law requires us to retain it longer.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

These measures may include secure website connections, restricted access to personal information, security monitoring, and the use of reputable service providers.

However, no method of electronic storage or internet transmission is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law.

Depending on the circumstances, safeguards may include an applicable adequacy decision, approved contractual protections, or another legally recognised transfer mechanism.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information in certain circumstances.

  • Restriction: Ask us to restrict the processing of your information in certain circumstances.

  • Data portability: Request certain information in a commonly used, machine-readable format where applicable.

  • Object: Object to processing based on legitimate interests or to direct marketing, as permitted by law.

  • Withdraw consent: Withdraw consent where processing is based on your consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us through the contact page on our website. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law.

12. Children’s Privacy

Our website is not intentionally designed to collect personal information from children who are not legally able to use our services independently.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action where necessary.

Where applicable, we will comply with the legal requirements governing children’s personal information.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, or social media platforms.

These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any updates will be published on this page, and the revised policy will display an updated date.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

15. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or how to exercise your privacy rights, please contact us through our website.

Business Name: Oex Clothing
Website: https://oexclothing.uk/

Please include sufficient details about your enquiry so we can direct it to the appropriate person.

Thank you for visiting Oex Clothing. We appreciate your trust and are committed to handling your personal information responsibly.