Welcome to Oex Clothing. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
Throughout these Terms & Conditions, the words “we”, “us”, and “our” refer to Oex Clothing. The words “you”, “your”, and “customer” refer to anyone visiting our website or purchasing products from us.
By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.
Website: https://oexclothing.uk/
If you do not agree with these terms, please discontinue using our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding contract under applicable law.
You agree to use our website only for lawful purposes. You must not use the website in any way that could damage its functionality, compromise its security, disrupt its operation, or interfere with other users.
You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our systems.
- Introduce malicious software or harmful code.
- Copy or misuse website content for unauthorised commercial purposes.
- Submit false, misleading, or inaccurate order information.
We reserve the right to take reasonable action against misuse of our website, subject to applicable law.
3. Products and Descriptions
Oex Clothing aims to provide accurate product descriptions, photographs, specifications, and other information to help customers make informed purchasing decisions.
However, colours and appearances may vary slightly depending on your screen settings, device, lighting, and display quality.
Product images are provided for illustrative purposes. We make reasonable efforts to ensure that descriptions and specifications are accurate, but accidental errors may occasionally occur.
If a product contains a significant error in its description or does not match the agreed specifications, your statutory consumer rights will apply.
We reserve the right to update product descriptions, correct errors, and change product availability where appropriate.
4. Product Availability
All products are subject to availability.
We aim to keep our product listings and stock information up to date, but availability may change without notice.
If you place an order for an item that becomes unavailable, we will inform you and explain the available options, which may include cancellation and a refund where appropriate.
We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to any existing contractual obligations and applicable law.
5. Prices and Payments
All product prices and applicable charges will be displayed on our website before you complete your purchase.
Prices, promotions, and product availability may change at any time. Any changes will not affect an order that has already been accepted, except where otherwise permitted by law or agreed with you.
Applicable taxes and delivery charges will be displayed as required before you place your order.
Payment must be completed using one of the payment methods available at checkout.
By submitting an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
We reserve the right to investigate suspicious or potentially fraudulent transactions and to cancel an order where there are legitimate grounds to do so, subject to applicable law.
If a pricing error is discovered, we will contact you and explain the available options before proceeding where required.
6. Orders and Contract Formation
When you place an order through our website, you are submitting an offer to purchase the selected products.
After receiving your order, we may send an order confirmation acknowledging that it has been received. This confirmation does not necessarily mean that the order has been accepted.
Your order will be accepted when we confirm acceptance or dispatch the products, depending on the ordering process communicated on our website.
We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, suspected fraud, material pricing errors, or inaccurate order information.
If payment has already been taken for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
Once your order has been accepted, we will fulfil it in accordance with these Terms & Conditions and your statutory rights.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated during checkout.
Delivery times are estimates unless a specific delivery commitment has been agreed with you.
Delivery may be affected by circumstances beyond our reasonable control, including courier delays, severe weather, customs procedures, and other unexpected events.
We will take reasonable steps to keep customers informed about significant delivery delays.
Unless otherwise agreed or permitted by law, goods must be delivered within the applicable statutory period.
If your order has not arrived within the expected timeframe, please contact our customer support team with your order number so we can investigate.
Responsibility for the goods generally remains with us until you, or someone you have identified to receive them, takes physical possession of the goods, except where applicable law provides otherwise.
8. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be stopped once it has entered the dispatch process.
For most goods purchased online by UK consumers, you generally have a statutory right to cancel within 14 days of receiving your order without giving a reason, subject to applicable exceptions.
After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.
To exercise your cancellation rights, please contact us through our website and clearly identify the order you wish to cancel.
If you cancel under the applicable statutory cancellation rules, refunds will be processed in accordance with the relevant legal requirements.
Nothing in these Terms & Conditions limits your statutory cancellation rights.
9. Refunds and Returns
We want customers to be satisfied with their purchases from Oex Clothing.
If you wish to return an item, please review our separate Refund and Returns Policy for information about eligibility, return procedures, and refund processing.
For eligible change-of-mind cancellations, items should be handled only as necessary to establish their nature, characteristics, and functioning. You may be responsible for diminished value resulting from handling beyond what is necessary, where permitted by law.
Return shipping costs for change-of-mind returns will be handled according to the information provided before purchase and applicable law.
If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, refund, or another remedy under applicable consumer law.
Our returns policy does not replace or restrict your statutory rights.
10. Faulty or Incorrect Products
We take reasonable steps to ensure that orders are prepared and delivered correctly.
If you receive a defective, damaged, or incorrect product, please contact our customer support team and provide your order number and a description of the issue.
Photographs may be requested where appropriate to help us assess the problem.
We will review your enquiry and explain the available options in accordance with applicable law.
Nothing in these terms excludes or limits your legal rights concerning goods that are not of satisfactory quality, are not fit for their intended purpose, or do not match their description.
11. Promotions and Discount Codes
From time to time, Oex Clothing may offer promotional discounts, coupon codes, or special offers.
Unless stated otherwise, promotional offers are subject to availability and any specific conditions communicated with the offer.
Discount codes may be subject to expiry dates, minimum order values, product exclusions, or other clearly stated restrictions.
Unless expressly permitted by the applicable offer, discount codes cannot be exchanged for cash or applied retrospectively to completed purchases.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law and any commitments already made to customers.
12. Intellectual Property
All website content, including text, graphics, logos, photographs, product descriptions, page layouts, and other materials, is protected by applicable intellectual property laws.
Unless otherwise stated, this content belongs to Oex Clothing or is used with permission from the relevant rights holders.
You may access and use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorisation, except where permitted by law.
Nothing in these terms grants you ownership of our intellectual property or the intellectual property of third parties featured on our website.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, including payment processors, delivery providers, and other technology platforms.
These third parties may operate under their own terms and privacy policies.
We are not responsible for the content, availability, or independent practices of third-party websites, except where applicable law provides otherwise.
Your use of third-party services may be subject to additional terms imposed by those providers.
We recommend reviewing their relevant terms and privacy policies before using their services.
14. Privacy and Personal Information
We collect and process personal information in connection with website use, order processing, payments, deliveries, customer support, and other legitimate business activities.
Our handling of personal information is explained in our Privacy Policy.
We take reasonable steps to protect customer information and expect relevant service providers to handle personal information in accordance with applicable requirements.
By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy. Where consent is legally required, we will obtain it separately.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable consequences of a breach of these terms, where the law permits such a limitation.
We do not guarantee that our website will always be available, uninterrupted, or free from technical errors. We will take reasonable steps to maintain its functionality and security.
These terms do not affect your statutory rights as a consumer or any remedies available to you under applicable law.
16. Events Beyond Our Control
We will not be considered in breach of these terms merely because an event beyond our reasonable control prevents or delays performance, to the extent permitted by applicable law.
Such events may include natural disasters, severe weather, public emergencies, transport disruptions, and significant failures of external infrastructure.
Where an event affects your order, we will take reasonable steps to inform you and explain the available options.
This section does not remove any cancellation, refund, or other rights that you may have under applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business operations, website functionality, products, or legal obligations.
The latest version will be published on this page with an updated revision date.
Changes will apply from the date they are published, where appropriate.
Changes will not retrospectively remove rights or alter an existing contract without a lawful basis.
We encourage you to review this page periodically.
18. Complaints and Customer Support
If you have a question, concern, or complaint about an order or our services, please contact us through the contact page on our website.
When contacting us, please provide your order number and a clear explanation of the issue.
We will make reasonable efforts to investigate your complaint and provide an appropriate response.
If a dispute cannot be resolved directly, you may have access to consumer advice services or other dispute-resolution options available under applicable law.
Nothing in this section prevents you from exercising your legal rights.
19. Governing Law and Jurisdiction
These Terms & Conditions are subject to the laws applicable to the relevant contract.
Where legally appropriate, the laws of England and Wales will apply to these terms.
If you are a consumer living in another part of the United Kingdom or another country, you may also benefit from mandatory consumer protection laws and jurisdictional rights that cannot lawfully be excluded by this section.
Nothing in these terms prevents you from bringing a claim in a court where you are legally entitled to do so.
20. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where legally permitted.
If it cannot be made enforceable, it will be severed from the remaining provisions.
The remaining provisions will continue to apply to the extent permitted by law.
21. Contact Information
If you have questions about these Terms & Conditions, an order, or any of our services, please contact Oex Clothing through our website.
Business Name: Oex Clothing
Website: https://oexclothing.uk/
Contact Page: Available through our website.
Please ensure that your website also displays your actual business contact details, including a valid email address and geographical business address, as required by applicable law.
Thank you for choosing Oex Clothing. We appreciate your business and aim to provide a reliable, transparent, and enjoyable online shopping experience.